All posts tagged: net promoter score

5 Most Important Customer Satisfaction Metrics

Customer Experience 1 comment

The customer satisfaction metric first appeared in the Harvard Business Review Article Stop Trying to Delight Your Customers. The article […]

Employee Net Promoter Score – A Complete Guide

Employee Experience No comments yet

employee net promoter score | eNPS | QaizenX

Employee Net Promoter Score or eNPS is a simple metric that yields excellent knowledge into two significant parts of a […]

Difference between NPS and CSAT | Which is Best?

General No comments yet

Difference between CSAT and NPS | QaizenX

When we speak about understanding customer experience and satisfaction, we naturally talk about two metrics: Customer Satisfaction Score (CSAT) and […]

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All posts tagged: net promoter score

5 Most Important Customer Satisfaction Metrics

Employee Net Promoter Score – A Complete Guide

Difference between NPS and CSAT | Which is Best?

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