“In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.”- […]
Biggest Challenges in Customer Experience and How to Solve Them
All posts by Urvashi
Top Customer Service Challenges and How to Overcome Them
“Know what your consumers want most and what your company does best. Focus on where these two meet.”- Kevin Stirtz. […]
10 Best Strategies to Develop & Ensure Customer Loyalty
“The best and most effective way to improve customer experience is to reduce customer efforts.”- John M. Ball. Customers will […]
Top 5 Ways to Prevent Employee Attrition
An employee is one of the most valuable assets of any organization. Good employees are a driving force for the […]
Employee Feedback: Definition, Importance, Example
“To win in the marketplace you must first win in the workplace” -Doug Conant, CEO of Campbell’s Soup Receiving employee […]
The Ultimate Guide to Employee Engagement Survey Questions
The success of any enterprise depends on the performance of its employees. A dedicated, smart working employee is an asset […]
7 Most Compelling Customer Retention Strategies
Do you know, how your business will survive the immense industry competition? Are you paying attention to holding existing customers? […]
How to Improve Customer Churn Rate and Increase Revenue
Customers can be a fickle bunch—satisfied one day, gone the next. That’s why it’s critical for companies of all shapes […]
Complete Guide on Customer Effort Score
We all have busy lives, and no one wants to spend their time managing companies, products, and services that require […]
6 Proven Ways To Improve Customer Satisfaction
“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf Customers are the key facets of every […]