Strategize your feedback: questions to ask, time of feedback, or at specific customer or employee journey touch-point.
Launching Feedback: Start collecting feedback from customers or employees at specific touchpoints via different channels.
Analyze the gathered data, check areas of improvement and learn what can be done to fix current issues. Drive a better experience.
Create Action Plans on the issues you found from the data insights, Take corrective actions and look for the new opportunities.
Listen to the voice of your customer and employee